Einstein GPT

www.salesforce.com

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The AI-Powered Tool for Transforming Customer Data into Business Growth

Categories: Customer Support Productivity

Pricing plan: Contact for Pricing

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Einstein GPT - Outstanding Customer Support Contact for Pricing AI tool

Einstein GPT: Transforming Customer Data into Actionable Business Insights

🛠️ Key Features

🔗 Cross-Departmental Insights: Einstein GPT provides insights that span multiple departments, such as sales, service, marketing, and commerce. These insights are seamlessly embedded within your workflow, contributing to a significant enhancement in overall productivity.

🛠️ Low-Code Tools: The software comes equipped with low-code tools, allowing users to generate custom predictions and recommendations effortlessly, thus obviating the need for specialized data scientists.

👥 Customer 360 Integration: Einstein GPT is the driving force behind Salesforce’s Customer 360, which aggregates data from multiple customer interaction points, offering a comprehensive, 360-degree view of each customer.

💼 AI for Sales and CRM: From prospecting to deal closure, Einstein GPT offers conversational intelligence that helps forecast with real-time data, thereby accelerating the sales cycle.

🤖 Service: With built-in AI, Einstein GPT boosts agent productivity and personalizes every customer interaction, scaling service across all channels with Einstein bots.

🛒 Commerce: The software aids in business growth by offering intelligent product recommendations, custom product sorting, and meaningful search results.

🎯 Use Cases

Personalizing Customer Interactions: Einstein GPT excels in creating AI-generated emails, conversations, and offers, making each customer interaction more meaningful.
Data-Driven Recommendations: The low-code tools enable creation of custom predictions and recommendations without requiring advanced data science skills.
Comprehensive Customer Insights: Thanks to its Customer 360 Integration, Einstein GPT offers a complete view of customer data from all interaction points.
Sales and CRM Enhancement: The software improves sales processes and customer relationship management through its AI-powered capabilities.
Improved Agent Productivity: Einstein bots and AI features boost agent efficiency, allowing them to focus more on complex tasks.
Enhanced Commerce Experience: Einstein GPT offers intelligent product recommendations and search results, making it easier for customers to make purchasing decisions.

📈 Conclusion

In summary, Einstein GPT is a comprehensive AI tool that efficiently converts customer data into valuable business insights. Whether the goal is to personalize customer interactions, streamline operations, or boost sales, Einstein GPT offers a multifaceted solution that can dramatically improve productivity and drive business growth.